Answers to your questions
Q: What types of loans do you make?
A: American Finance makes traditional installment loans. Traditional installment loans are a type of credit that has been around for over a hundred years. Our loans are not payday loans, but loans with affordable monthly installment payments.
Q: What are your office hours?
A: We are open from 8:30 a.m. to 5:30 p.m. Monday-Friday. We encourage you to visit the Location Page to find the office closest to you.
Q: Can I contact you by email?
A: Yes, simply click on Contact Us and you be directed to a form that will be sent to our Corporate Office and answered within 1-2 business days. For immediate assistance, please contact one of our branch locations by phone or stop by in person.
Q: Who do I contact about problems or issues with my loan?
A: We want to know about any issues or problems you are experiencing and would encourage you to contact the branch office that is servicing your loan. You can obtain their contact information by going to the Locations Page and searching by the city name. If you have contacted the servicing branch and they were unable to resolve the issue, use the Contact Us button to get the corporate office phone number or email us directly. Customer service is our number one priority. If you feel that you were not treated or serviced properly, please let us know right away. We promise to promptly contact you and resolve the issue.
Q: Can I borrow money for any reason?
A: Yes. The reason you need the money is not important to us. Many of our customers borrow money for unexpected expenses, car repairs, vacations, school expenses, home improvements, major purchases, holidays, and so much more.
Q: What size of loans do you make?
A: Our typical loan is between $300.00 and $1,460.00 with a maximum term of 12 months. Unlike PayDay Lenders, American Finance is a traditional installment lender offering affordable monthly payments.
Q: Do you provide any incentives for telling our friends and family about American Finance?
A: Yes, we are thrilled when a customer refers their friends and family. It is our confirmation that we have provided a valuable service. For more details visit the $50.00 Customer Referral Program page under Services.